QUALITY ASSURANCE

Mission and quality assurance policy. Do not waste your precious time on laundry and drycleaning, we will do it for you. Enjoy your life now.

In accordance with the mission, our task is to make life easier for people by providing dry cleaning, aqua cleaning, laundry and ironing services of high quality in accordance with international standards.
 

Our dry cleaning service is distinguished by an individual approach to each client and careful attitude to every item, the service of “collecting and delivering clothes” in any convenient place for the client, and a wide range of services.

We control the correct execution of work 7 times at all stages from reception to delivery of the finished product. Our team is focused on the result of quality, correctly performing technological processes.


Every day we take upon ourselves part of the household chores and improve the service to be the best for you.

The main purpose of «MAÝAM» in the field of quality is to provide competitive services and services to meet the needs and expectations of consumers and to ensure a stable financial position of the company.


A tool to achieve this goal is the Quality Management System (QMS) that meets the requirements of ISO 9001: 2015.

The goal is achieved by solving the following tasks:

  • a systematic analysis of the requirements and expectations of consumers, assessment of the satisfaction of our services;

  • creation of an effective system for the selection and development of suppliers based on the principles of mutual benefit and continuous improvement;

  • creation of a favorable and safe environment, as well as the involvement of each employee in the process of continuous improvement of the quality of services provided, systematic training of personnel in the field of quality;

  • quality management of services in the production process following technological maps;

  • professional service of equipment by highly qualified specialists;

  • development of marketing activities and planning activities in this area;

  • development and expansion of partnerships;

  • study of new technologies and the introduction of the most promising and safe of them, developing the scope of consumer services in new directions; 

  • the use of advanced IT technologies and automation "Agbis", which are constantly being improved.

To accomplish the tasks set, the management of the MAÝAM is obliged to:

  • inform and ensure understanding of the Policy by all employees of the company;

  • regulate and train each employee in technological processes, distributing the responsibility of everyone in the workplace; 

  • control the quality of the production process and the final result; • motivate employees to complete assigned tasks (KPI);

  • for non-performance by an employee of labor duties in accordance with the regulations and official duties, management will take disciplinary sanctions.

© 2016 by MAẎAM DRY CLEANERS. 

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